REFUNDS

Each customer has the right to withdraw from the contract concluded at Vaness.pl within 14 days of receiving the goods. If you return your product, please contact us by email. Returned goods together with the completed and signed form and proof of purchase should be sent to the following address:


VANESS
ul. Australijska 64b
54-404 Wrocław



Download Refunds Form



The goods returned by the customer should be unaltered, unused. With the returned product or products, the customer is obliged to return all the products that have been GRATIS free. IMPORTANT, please include enclosed and signed withdrawal and proof of purchase. The goods returned by the Customer should be packaged appropriately to ensure no damage to the consignment during transport. We refund the money to the bank account within 14 days of receipt of the return shipment. Returns are made to the bank account number indicated on the return form. 

Shipments sent to us in the form of "download" will not be received.
Shipping costs in case of replacement of the product is covered by the customer.

EXCHANGE

Every Customer has the right to exchange goods within 14 days of receiving the package. The goods returned for exchange should be unaltered - this also applies to the packaging of the goods. The exchange of goods can be made by sending the goods with proof of purchase along with the attached exchange form attached in the appendix below:



Download Exchange Form



The goods together with the completed exchange form and enclosed proof of purchase must be returned to:

VANESS
ul. Australijska 64b
54-404 Wrocław

On the exchange of goods, the customer will be informed by email.

Shipments sent to us in the form of "download" will not be received.
Shipping costs in case of replacement of the product is covered by the customer.
Products in the "PROMOTIONS" and "Special Order" categories are not exchangeable.