These Regulations set out the general terms, principles and manner of sale of „SKY” s.c. WIOLETTA CIOTKOWSKA, EWELINA GOLA REGON 366813060 z siedzibą przy ul. Podmiejska 32 lok. 29, 62-800 Kalisz via the online store www.vaness.pl (hereinafter referred to as the Shop).


  1. Workdays - means weekdays from Monday to Friday excluding public holidays.
  2. Delivery - means the actual act of delivering to the Customer by the Seller, through the Supplier, the goods ordered.
  3. Client - means the entity for which a contract of sale may be concluded in accordance with the Terms and Conditions.
  4. Consumer – means a natural person performing a business activity with a trader not directly related to his or her business or profession.
  5. Entrepreneur – means a natural person, legal person or organizational unit not being a legal person whose law grants legal capacity to carry out, in its own name, an economic or professional activity and performs a legal transaction directly related to its economic or professional activities.
  6. Seller – means "SKY" s.c. VIOLETTA CIOTKOWSKA, EWELINA GOLA REGON 366813060.


  1. The Seller reserves all rights to the Store, including proprietary copyrights, intellectual property rights to its name, its Internet domain, and templates, logos, and logos posted on the Site, subject to the logos and images displayed on the Store website for the purpose of presenting the goods. To which copyright belongs to third parties.
  2. The Seller uses a "cookie" file mechanism which, when used by the Customer from the Shop web site, is stored by the Reseller's server on the Customer's terminal. The use of "cookies" is for the proper functioning of the Shop Website on Customer's endpoints. This mechanism does not damage the client's terminal and does not cause configuration changes to client endpoints or software installed on these devices. Each Client may disable the "cookies" mechanism in the web browser of his or her terminal device. Seller indicates that the exclusion of "cookies" may, however, make it difficult or impossible to use the Shop website.
  3. In order to place an order in the online store through the Online Shop, it is necessary for the Customer to have an active email account.



  1. The customer, in order to create a Client's account, is required to register for free of charge.
  2. Registration is not required to place an order with the Seller.
  3. In order to register, the Customer should complete the registration form electronically to the Seller by selecting appropriate features. During registration, the customer is required to set an individual account password.
  4. The seller undertakes to provide the subject of the order without fault.
  5. On the shop's website you will find information on the number of Days needed to deliver and execute the order.
  6. The ordered goods are delivered to the customer via the selected supplier to the address indicated on the order form.
  7. On the day of sending the goods to the Customer, the Customer's e-mail address is sent to the Seller confirming the delivery.
  8. The Seller, in accordance with the Customer's will, attaches to the item being the delivery of the receipt or the VAT invoice covering the delivered goods.
  9. In the absence of the Customer at the address indicated by him, the supplier shall leave the post or make a telephone contact attempt to establish an additional time of receipt in which the customer will be present.
  10. The customer making a purchase of the item that is sent by post is required to collect the item and pay for it. In the event of unpackage, ie failure to comply with the contract, the customer will be charged at the cost of return (damage to the seller).



  1. The seller provides the delivery of goods without physical or legal defects. The Seller is liable to the Customer if the Goods has a physical or legal defect (warranty).
  2. If the goods have a defect, the Customer may:

- Submit a statement of price reduction or withdrawal from the sale contract unless the Seller promptly and without undue inconvenience to the Customer will replace defective goods free of defects or defects will be removed. This restriction does not apply if the Goods have already been replaced or repaired by the seller or the seller has failed to fulfill the obligation to exchange the Goods for free from defects or defects. The Customer may, instead of the Seller's proposed removal of the defect, demand replacement of the Goods for defect free or instead of exchanging the Goods demanding the removal of the defect, unless it is impossible for them to comply with the contract in the manner chosen by the Customer or demanding excessive costs in comparison with the manner proposed by the Seller. When evaluating the cost overrun, the value of the defect-free merchandise, the nature and significance of the identified defect, and the disadvantages that would otherwise be exposed to the customer.

- Request replacement of faulty goods for defect free or defect removal. The seller is obliged to replace defective goods for defects or to remove them within a reasonable time without undue inconvenience to the customer. The seller may refuse to redress the customer's claim if it is impossible to comply with the contract for the sale of the defective product in a way chosen by the customer, or it would be unreasonable to compare the second possible way to comply with the sales contract. Repair or replacement costs are borne by the Seller.

  1. The customer, the complainant, is obliged to provide a defective address to the seller.
  2. The Seller is liable under the warranty if a physical defect is discovered within two years of the delivery of the goods to the Customer.
  3. A claim for removal of a defect or replacement of a defect-free item expires at the end of the year but can not be terminated by the expiry of the time limit specified for the price reduction due to a defect in the product.
  4. Any complaints about the goods or the performance of the sales contract, the Customer may direct in writing to the Seller.
  5. Seller within 14 days from the date of lodging the complaint, will respond to the complaint of the goods or the complaint related to the execution of the sale agreement reported by the Customer.



  1. A consumer who has entered into a Sales Contract may withdraw within 14 days without giving a reason.
  2. The period of time for withdrawal from the Contract of Sale starts from the moment the goods are taken over by the Consumer.
  3. The consumer may withdraw from the Sale Agreement by submitting a withdrawal statement to the Seller. This statement may be submitted in writing to the Seller's address, via email to the Seller's address.
    It is enough to send a statement before the expiry of the deadline.
  4. The Seller will promptly confirm the receipt of the withdrawal declaration to the customer.



  1. The prices on the Store's website at the commodity are gross and do not include information on the costs of the Supply and other costs that the Customer will be liable to bear in connection with the execution of the order that the Customer will be informed of when choosing the method of delivery and placing the order.
  2. The customer may choose the following payment methods for the ordered goods:

- bank transfer through the external PayU payment system; PayPAL.pl, Przelewy24.pl,

- payment to the bank account,

- Cash on delivery.



  1. The Seller of the Customer's personal data provided to the Seller voluntarily as part of the registration, placing a one-time order and within the Seller's provision of services electronically, is the Seller.
  2. The Seller processes Customer personal data for the purpose of order processing, service provision by the Seller by electronic means and other purposes specified in the Regulations. Data is processed solely on the basis of law or consent expressed by the Client in accordance with applicable law.
  3. A collection of personal data provided to the Seller is submitted by the Seller to the Inspector General for Personal Data Protection.
  4. Anyone who provides Seller with their personal information has the right to access their content and to correct it.
  5. In the event that the Customer chooses to pay via PayU, his personal data is transferred to the extent necessary for payment to PayU S.A. Located at ul. Grunwaldzka 182, 60-166 Poznań, NIP: 779-23-08-495.



  1. In the event of a dispute under the terms of the Sales Agreement, the parties will seek to resolve the matter amicably. The law applicable to the settlement of any disputes arising on the basis of these Regulations is Polish law.
  2. Each customer can use out-of-court complaint and redress procedures. In this regard, it is possible for the Customer to use the mediation. Lists of permanent mediators and existing mediation centers are forwarded and made available by the Presidents of the appropriate District Courts. The Consumer Customer may also use out-of-court complaint and redress procedures by filing a complaint through the EU ODR web site, available at: http://ec.europa.eu/consumers/odr/.
  3. The seller is liable for non-performance or improper performance of the contract, but in the case of contracts concluded with an Entrepreneur, the Seller is liable only in the event of willful damage and within the limits of actual loss suffered by the Entrepreneur.
  4. The Regulations come into force on 19.04.2017. .